Shipping & Return Policy
Refund Policy : Unfortunately, due to the nature of our merchandise fulfillment process, the Tourism Burnaby merch store does not provide refunds.
Return Policy : Additionally, the Tourism Burnaby merch store does not accept returns.
Lead Time : It can take anywhere from 1 - 2 weeks to print and ship your order, with a majority of orders being shipped out closer to the 1 week turnaround time.
Shipping : After we ship the order, depending on your location, there will also be additional lead time for shipping. Shipping within Canada normally takes between 1 - 5 days. If you are ordering 3 or more shirts, or a larger item such as a sweatshirt or hat, your shipment will be trackable.
Support Email : Please contact us at firstname.lastname@example.org with any inquiries regarding the order process.
Late / Delayed Shipments : Courier delays will happen on a small percentage of orders. The delays can be anywhere from late deliveries to lost shipments. Our fulfillment service provider, Teehatch, covers lost shipments, however we can not offer compensation for delivery delays.